.status-dot{background:var(--muted-faint);border-radius:50%;flex-shrink:0;width:8px;height:8px}.status-dot.available,.available>.status-dot{background:var(--dot)}.status-dot.paused,.paused>.status-dot{background:#c9a26b}.status-dot.on_call,.on_call>.status-dot,.ringing>.status-dot{background:var(--amber)}.offline>.status-dot{background:#b8c0bc}.desk-status-wrap{position:relative}.desk-status{border:1px solid var(--border);background:var(--surface);font-size:var(--fs-sm);color:var(--text-strong);white-space:nowrap;border-radius:999px;align-items:center;gap:8px;padding:7px 12px 7px 11px;font-weight:600;display:inline-flex}.desk-status .icon{width:13px;height:13px;color:var(--muted)}.desk-status.available{background:var(--pale-soft);color:var(--green);border-color:#d6e5da}.desk-status.paused{color:#8a6631;background:#fbf6ee;border-color:#eedfc8}.desk-status.offline{color:var(--muted)}.desk-status.on_call,.desk-status.ringing{background:var(--amber-bg);color:var(--amber);border-color:#f1dcc2}.desk-status.ringing .status-dot{animation:.9s infinite desk-pulse}.desk-status-menu{width:300px}.desk-status-menu .menu-check{color:var(--green);margin-left:auto}.desk-status-menu .status-dot{margin:0 4px}@keyframes desk-pulse{50%{opacity:.3;transform:scale(1.4)}}.desk-live-dot{background:var(--dot);border-radius:50%;flex-shrink:0;width:9px;height:9px;animation:1.2s infinite desk-pulse}@media (prefers-reduced-motion:reduce){.desk-live-dot,.desk-status.ringing .status-dot,.offer-ring{animation:none}}.desk-float{right:24px;top:calc(var(--topbar-height) + 14px);z-index:35;width:min(430px,100vw - 32px);max-height:calc(100dvh - var(--topbar-height) - 28px);border-radius:var(--radius);box-shadow:var(--shadow-dialog);position:fixed;overflow-y:auto}.offer-card{background:var(--surface);border-radius:var(--radius);border:1px solid #f1dcc2;gap:12px;padding:18px 20px;display:grid}.offer-card.large{gap:14px;padding:24px 26px}.offer-head{align-items:flex-start;gap:13px;display:flex}.offer-ring{background:var(--amber-bg);width:40px;height:40px;color:var(--amber);border-radius:50%;flex-shrink:0;place-items:center;animation:1.2s infinite desk-ring;display:grid}.offer-ring .icon{width:19px;height:19px}@keyframes desk-ring{0%,to{box-shadow:0 0 #a25f2033}50%{box-shadow:0 0 0 8px #a25f2000}}.offer-eyebrow{font-size:var(--fs-xs);letter-spacing:.6px;text-transform:uppercase;color:var(--amber);margin:0;font-weight:650}.offer-title{font-size:var(--fs-dialog);letter-spacing:-.3px;flex-wrap:wrap;align-items:center;gap:8px;margin:3px 0 0;display:flex}.offer-card.large .offer-title{font-size:22px}.offer-meta{font-size:var(--fs-sm);color:var(--muted);margin:4px 0 0}.offer-body{gap:6px;display:grid}.offer-label{font-size:var(--fs-xs);letter-spacing:.6px;text-transform:uppercase;color:var(--eyebrow);margin:6px 0 0;font-weight:650}.offer-summary{background:var(--surface-soft);border:1px solid var(--border-soft);border-radius:var(--radius-box);font-size:var(--fs-md);white-space:pre-wrap;margin:0;padding:11px 13px;line-height:1.6}.offer-reason{font-size:var(--fs-sm);color:var(--text-body);margin:0}.offer-muted{font-size:var(--fs-sm);color:var(--muted);margin:0}.offer-file-link{font-size:var(--fs-sm);justify-self:start}.customer-brief{font-size:var(--fs-sm);gap:5px;margin:0;display:grid}.customer-brief>div{grid-template-columns:96px minmax(0,1fr);gap:10px;display:grid}.customer-brief dt{color:var(--muted)}.customer-brief dd{overflow-wrap:anywhere;margin:0}.customer-note{white-space:pre-wrap;max-height:90px;overflow-y:auto}.offer-countdown{background:#f3ece2;border-radius:6px;height:6px;overflow:hidden}.offer-countdown span{background:var(--amber);border-radius:6px;height:100%;transition:width .25s linear;display:block}.offer-countdown span.urgent{background:#c0563c}.offer-left{font-size:var(--fs-xs);color:var(--muted);margin:-4px 0 0}.offer-actions{justify-content:flex-end;gap:10px;display:flex}.offer-actions .offer-answer{justify-content:center;min-width:150px}.offer-card.large .offer-actions .primary,.offer-card.large .offer-actions .secondary{font-size:var(--fs-base);padding:12px 20px}.call-dock{left:calc(var(--sidebar-width) + 24px);z-index:34;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-menu);font-size:var(--fs-md);flex-wrap:wrap;align-items:center;gap:10px 12px;padding:10px 14px;display:flex;position:fixed;bottom:18px;right:24px}.call-dock-state{align-items:center;gap:9px;margin-right:auto;font-weight:600;display:inline-flex}.call-dock-state.warn{color:var(--amber)}.call-dock-state .icon{width:16px;height:16px}.call-timer{font-variant-numeric:tabular-nums;color:var(--green);font-weight:650}.call-timer.big{letter-spacing:-.3px;font-size:22px}body:has(.call-dock) .content{padding-bottom:96px}@media (max-width:1000px){.desk-status-label{text-overflow:ellipsis;max-width:90px;overflow:hidden}}@media (max-width:700px){.desk-status{padding:8px}.desk-status-label,.desk-status .icon{display:none}.desk-float{width:auto;left:16px;right:16px;top:calc(var(--topbar-height) + 8px)}.call-dock{bottom:12px;left:12px;right:12px}}body:has(.app){--toast-offset:calc(var(--sidebar-width) / 2)}.app{min-height:100vh;display:flex}.skip-link{z-index:40;background:var(--green);color:#fff;border-radius:var(--radius-control);font-size:var(--fs-md);padding:10px 14px;position:absolute;top:-60px;left:12px}.skip-link:focus{top:12px}.sidebar{width:var(--sidebar-width);background:var(--surface);border-right:1px solid var(--border);z-index:10;flex-direction:column;flex-shrink:0;padding:32px 17px 18px;display:flex;position:fixed;inset:0 auto 0 0;overflow-y:auto}.brand{letter-spacing:-1px;color:var(--text);align-items:center;gap:10px;padding:0 13px 31px;font-size:24px;font-weight:750;line-height:1.5;text-decoration:none;display:flex}.brand-dot{color:var(--brand-dot)}.brand small{letter-spacing:1.1px;color:var(--muted);white-space:nowrap;margin-top:-3px;font-size:9px;font-weight:500;display:block}.brandmark{background:var(--green);color:var(--lime);border-radius:var(--radius-logo);flex-shrink:0;place-items:center;width:35px;height:35px;display:grid}.brandmark .icon{width:23px;height:23px}.nav-label{font-size:var(--fs-xs);letter-spacing:1.6px;color:var(--nav-label);margin:13px 0 10px;padding:0 14px;font-weight:650}.nav-label-spaced{margin-top:29px}.nav{flex-direction:column;gap:5px;display:flex}.nav a{border-radius:var(--radius-nav);width:100%;font-size:var(--fs-md);white-space:nowrap;color:var(--text);align-items:center;gap:9px;padding:12px 10px;text-decoration:none;display:flex}.nav a:hover{background:#f5f7f6}.nav a.active{background:var(--pale);color:var(--green);font-weight:650}.nav-text{text-overflow:ellipsis;overflow:hidden}.sidebar-foot{margin-top:auto;padding-top:35px}.system-status{border-top:1px solid var(--border);font-size:var(--fs-sm);color:var(--muted);align-items:center;gap:8px;margin:20px 13px 0;padding-top:18px;text-decoration:none;display:flex}.system-status.warn{color:var(--amber);font-weight:600}.sidebar-backdrop{display:none}.main{width:calc(100% - var(--sidebar-width));margin-left:var(--sidebar-width);min-width:0}.topbar{height:var(--topbar-height);border-bottom:1px solid var(--border);background:var(--surface);z-index:5;justify-content:space-between;align-items:center;gap:20px;padding:0 38px;display:flex;position:sticky;top:0}.scope{align-items:center;gap:10px;min-width:0;display:flex}.scope-icon{border:1px solid var(--border);border-radius:var(--radius-nav);width:32px;height:32px;color:var(--green);flex-shrink:0;place-items:center;display:grid}.scope-icon .icon{width:17px;height:17px}.scope .select-wrap select{max-width:260px}.scope-fixed{font-weight:600;font-size:var(--fs-md)}.scope-count{font-size:var(--fs-sm);color:var(--muted);border-left:1px solid var(--border);white-space:nowrap;padding-left:13px}.menu-button{display:none}.top-right{align-items:center;gap:22px;display:flex}.search{border:1px solid var(--border);background:var(--surface-input);border-radius:var(--radius-nav);color:#7d8683;width:320px;font-size:var(--fs-md);text-align:left;align-items:center;gap:10px;padding:9px 12px;display:flex}.search .icon{width:16px;height:16px}.search-text{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.shortcut{font-size:var(--fs-xs);border-radius:var(--radius-tag);background:var(--surface);white-space:nowrap;font-family:var(--font);border:1px solid #e1e6e3;margin-left:auto;padding:0 4px}.profile-wrap{position:relative}.profile{background:var(--profile-bg);color:var(--profile-text);width:33px;height:33px;font-size:var(--fs-sm);border-radius:50%;place-items:center;font-weight:650;display:grid}.profile-menu{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);width:270px;box-shadow:var(--shadow-menu);z-index:20;padding:6px;position:absolute;top:43px;right:0}.profile-head{border-bottom:1px solid var(--border);justify-items:start;gap:2px;margin-bottom:6px;padding:10px 12px 12px;display:grid}.profile-head strong{font-size:var(--fs-md)}.profile-head span{font-size:var(--fs-sm);color:var(--muted);overflow-wrap:anywhere}.profile-head .pill{margin-top:6px}.profile-menu a,.profile-menu button{border-radius:var(--radius-nav);width:100%;font-size:var(--fs-md);color:var(--text);text-align:left;align-items:center;gap:10px;padding:10px 12px;text-decoration:none;display:flex}.profile-menu a:hover,.profile-menu button:hover{background:#f5f7f6}.profile-menu .icon{width:16px;height:16px;color:var(--nav-icon)}.route-progress{z-index:50;background:linear-gradient(90deg, transparent, var(--green), transparent);background-repeat:no-repeat;background-size:50% 100%;height:2px;animation:1s ease-in-out infinite progress;position:fixed;top:0;left:0;right:0}@keyframes progress{0%{background-position:-50% 0}to{background-position:150% 0}}.content{max-width:var(--content-max);padding:32px var(--content-pad-x) 40px;margin:auto}.content:focus{outline:none}.alert-banner{background:var(--amber-bg);color:var(--amber);border-radius:var(--radius-box);font-size:var(--fs-sm);border:1px solid #f1dcc2;align-items:center;gap:12px;margin-bottom:22px;padding:13px 17px;display:flex}.alert-banner-text{gap:2px;min-width:0;display:grid}.alert-banner-text span{color:#8a5a2c}.alert-banner .text-link{color:var(--amber);margin-left:auto}.search-field{border:1px solid var(--border);border-radius:var(--radius-nav);width:100%;font-size:var(--fs-md);margin-bottom:12px;padding:12px 14px}.search-results{overscroll-behavior:contain;max-height:min(430px,100dvh - 260px);display:grid;overflow-y:auto}.search-result{text-align:left;border-bottom:1px solid var(--border);width:100%;font-size:var(--fs-md);align-items:center;gap:10px;padding:11px 10px;display:flex}.search-result .icon{width:16px;height:16px;color:var(--nav-icon);flex:none}.search-result.active{background:var(--selected-bg);color:var(--green)}.search-empty{color:var(--muted);font-size:var(--fs-md);padding:18px 0}.search-group{font-size:var(--fs-xs);letter-spacing:.6px;text-transform:uppercase;color:var(--nav-label);margin:12px 0 2px;padding:0 10px;font-weight:600}.search-results>div:first-child .search-group{margin-top:0}.search-result-text{gap:2px;min-width:0;display:grid}.search-result-title{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.search-result-text small{font-size:var(--fs-xs);color:var(--muted);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.search-tag{border-radius:var(--radius-tag);background:var(--amber-bg);color:var(--amber);font-size:var(--fs-tag);text-transform:uppercase;vertical-align:1px;margin-left:7px;padding:1px 5px;font-weight:650}.search-note{align-items:center;gap:8px;display:flex}.search-note .spinner.small{width:12px;height:12px}.standalone{place-items:center;min-height:100vh;padding:32px 16px;display:grid}.standalone-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-dialog);width:100%;max-width:410px;padding:34px 32px 30px}.standalone-card .brandmark{margin-bottom:18px}.standalone-card h1{font-size:var(--fs-login);letter-spacing:-.6px;margin:0 0 8px;font-weight:650}.standalone-card .subtitle{margin-bottom:22px;line-height:1.6}.splash{place-items:center;min-height:100vh;display:grid}.splash .brandmark{animation:1.2s ease-in-out infinite pulse}@keyframes pulse{50%{opacity:.55}}@media (min-width:1600px){.content{padding-top:40px}}@media (max-width:1200px){.sidebar{padding-left:12px;padding-right:12px}.topbar{padding:0 25px}.content{padding-top:28px}.search{width:240px}}@media (max-width:1000px){.topbar{padding:0 22px}.search{width:180px}.search .shortcut,.scope-count{display:none}}@media (max-width:700px){body:has(.app){--toast-offset:0px}.sidebar{box-shadow:var(--shadow-sidebar);z-index:30;display:none}.sidebar.is-open{display:flex}.sidebar-backdrop{z-index:25;background:#182c2526;display:block;position:fixed;inset:0}.main{width:100%;margin-left:0}.menu-button{place-items:center;padding:5px;display:grid}.topbar{gap:7px;padding:0 16px}.scope{gap:7px}.scope-icon{display:none}.scope .select-wrap select{max-width:180px}.top-right{gap:9px}.search{width:34px;height:34px;padding:8px}.search .search-text,.search .shortcut{display:none}.content{padding-top:24px;padding-bottom:28px}.alert-banner{flex-wrap:wrap}.alert-banner .text-link{margin-left:0}.standalone-card{padding:28px 22px 24px}}.nav a .icon{color:var(--nav-icon)}.nav a.active .icon{color:var(--green)}:root{--bg:#f7f8fa;--surface:#fff;--surface-soft:#fcfdfc;--surface-input:#fafbfb;--text:#202e2c;--text-strong:#2c4835;--text-body:#4e6058;--muted:#727d7b;--muted-soft:#829086;--muted-faint:#8b9690;--border:#e5eae8;--border-soft:#edf0ee;--border-input:#dfe6e1;--green:#195c4b;--green-text:#326247;--pale:#eaf2ee;--pale-soft:#edf3ee;--lime:#deedbc;--brand-dot:#739483;--dot:#39836a;--amber:#a25f20;--amber-bg:#fff3e5;--focus:#5a947f;--focus-soft:#9cbea9;--nav-label:#8a9491;--nav-icon:#7d8984;--eyebrow:#7a8581;--badge-bg:#f0f2f1;--badge-text:#55615d;--pill-bg:#edf3ee;--pill-text:#326247;--pill-warn-bg:#fff2e3;--pill-warn-text:#996229;--pill-neutral-bg:#f1f3f3;--pill-neutral-text:#75837b;--pill-danger-bg:#fff0ed;--pill-danger-text:#a04435;--avatar-bg:#eeeee7;--avatar-text:#7b7a65;--profile-bg:#f0ece6;--profile-text:#6d665a;--connector-bg:#eef3ec;--connector-text:#537952;--error-text:#a12d2d;--error-bg:#fff1ef;--error-border:#efc7c2;--invalid-border:#ba4940;--invalid-bg:snow;--scope-bg:#eef4ef;--scope-border:#dce6dc;--scope-text:#4d7056;--scope-small:#798c7a;--note-bg:#edf3ed;--note-text:#718171;--total-bg:#f1f6f2;--total-text:#52705e;--selected-bg:#f0f5f1;--th-text:#819087;--th-bg:#fbfcfb;--switch-off:#dce3de;--chip-selected:#e9f1eb;--close-bg:#f5f7f6;--toast-bg:#243e31;--toast-text:#fff;--backdrop:#182c2540;--shadow-dialog:0 20px 90px #12392a20;--shadow-toast:0 6px 30px #1d37252b;--shadow-menu:0 12px 40px #12392a1f;--shadow-sidebar:5px 0 20px #24352a15;--radius:14px;--radius-dialog:16px;--radius-md:12px;--radius-logo:11px;--radius-box:10px;--radius-source:9px;--radius-nav:8px;--radius-control:7px;--radius-chip:6px;--radius-pill:5px;--radius-tag:4px;--font:-apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;--font-mono:ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;--fs-tag:10px;--fs-xs:11px;--fs-sm:12px;--fs-md:13px;--fs-base:14px;--fs-lg:15px;--fs-h2:16px;--fs-dialog:18px;--fs-login:22px;--fs-h1:28px;--fs-h1-home:29px;--sidebar-width:244px;--topbar-height:80px;--content-max:1440px;--content-pad-x:38px;--aside-width:300px;--dialog-width:570px}@media (max-width:1200px){:root{--sidebar-width:230px;--content-pad-x:22px;--aside-width:260px}}@media (max-width:700px){:root{--sidebar-width:244px;--topbar-height:64px;--content-pad-x:17px}}*,:before,:after{box-sizing:border-box}html{-webkit-text-size-adjust:100%;-moz-text-size-adjust:100%;text-size-adjust:100%}body{background:var(--bg);min-height:100vh;color:var(--text);font:var(--fs-base) / 1.5 var(--font);-webkit-font-smoothing:antialiased;margin:0;overflow-x:hidden}button,input,select,textarea{font:inherit;color:inherit}button,select{cursor:pointer}button{background:0 0;border:0;padding:0}button:disabled{opacity:.5;cursor:default}button:not(:disabled):hover{filter:brightness(.97)}button,input,select,textarea,a,summary{outline-offset:4px}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid var(--focus)}a{color:var(--green)}h1,h2,h3{margin:0}h2{font-size:var(--fs-h2);letter-spacing:-.3px;font-weight:650}p{margin:0}code,kbd{font-family:var(--font-mono)}svg.icon{fill:none;stroke:currentColor;stroke-width:1.65px;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0;width:19px;height:19px}.sprite{width:0;height:0;position:absolute;overflow:hidden}.visually-hidden{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (prefers-reduced-motion:no-preference){button{transition:background .15s,filter .15s}}